Privacy Policy

1. Introduction

This Privacy Policy describes how Kareem Mohammed Alamoudi Establishment, trading as CrazyVerse (“CrazyVerse”, “we”, “us”, or “our”), collects, uses, stores, and protects your personal information when you access or use our services, including hosting, Discord setup, and bot management. By using CrazyVerse’s services, you acknowledge that you have read and understood this Policy and consent to the practices described herein.

2. Scope and Application

This Policy applies to all individuals and organizations (“Clients”, “you”, or “your”) engaging with CrazyVerse through:

• Our website and related domains.
• Hosting platforms and client panels (e.g., Pterodactyl).
• Communication channels such as email or Discord.

This Policy does not apply to third-party websites or services linked to our systems.

3. Information We Collect

3.1 Information You Provide

• Account details such as name, email address, billing information, and payment data.
• Service configuration details like domains, project names, or server identifiers.
• Communications sent via email, Discord, or support tickets.

3.2 Information Collected Automatically

• Technical data: IP addresses, browser type, device, and operating system.
• Usage data: access logs, login timestamps, and server panel actions for security monitoring.
• Cookies and session identifiers for authentication and performance.

3.3 Information from Third Parties

We may receive limited information from payment processors, domain registrars, or identity verification services as required for billing or compliance.

4. Purpose of Data Processing

We process personal data to operate efficiently and provide services, including:

• Delivering and managing hosting, Discord, and automation services.
• Processing payments and invoices.
• Ensuring system security and fraud prevention.
• Providing customer and technical support.
• Complying with applicable laws and regulations.

We do not sell, rent, or trade personal data for marketing or advertising purposes.

5. Legal Basis for Processing

• Contractual Necessity: To deliver services requested by the Client.
• Legitimate Interest: To ensure service stability and improve operations.
• Legal Obligation: To comply with financial and regulatory requirements.
• Consent: Where explicit consent is required (e.g., marketing).

6. Data Storage and Retention

All personal data is stored securely within the European Economic Area (EEA). Data is retained only as long as necessary to fulfill its original purpose or to meet legal obligations. Inactive accounts may be deleted after a defined retention period, and backups are maintained solely for disaster recovery.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Firewalls, intrusion detection, and DDoS protection.
• Encrypted data transmission (TLS 1.2+).
• Secure password storage and limited administrative access.
• Regular patching and vulnerability testing.

While we take all reasonable precautions, no system is completely immune to risks. Clients are encouraged to maintain their own backups and follow good security practices.

8. Data Sharing and Transfers

Personal data is shared only when necessary:

• With infrastructure or data-center partners under confidentiality agreements.
• With payment processors and accounting services for billing purposes.
• With authorities when required by law.

If data is transferred outside the EEA, appropriate safeguards (such as Standard Contractual Clauses or adequacy decisions) are applied.

9. Cookies and Analytics

CrazyVerse uses minimal cookies to ensure functionality and improve performance:

• Essential Cookies: Required for secure login sessions.
• Performance Cookies: Used for non-identifiable usage analytics.

You may disable cookies in your browser settings, though certain features may not function properly.

10. Your Rights

Under GDPR and PDPL, you have the right to:

• Access and obtain a copy of your data.
• Correct inaccurate information.
• Request deletion of your data (subject to legal exceptions).
• Restrict or object to processing in specific cases.
• Request data portability in a structured format.
• Withdraw consent at any time.

Requests can be submitted via support@crazyverse.org.

11. Data Breach Notification

In the event of a data breach likely to impact your rights, CrazyVerse will promptly notify affected Clients with details of the breach, its impact, and corrective measures taken.

12. Third-Party Links and Integrations

CrazyVerse services may integrate with third-party systems such as Discord or payment gateways. We are not responsible for the privacy practices of third parties and encourage Clients to review their respective privacy policies.

13. Updates to This Policy

We may revise this Privacy Policy periodically. The latest version will always be available on our website with the effective date clearly displayed. Continued use of our services constitutes acceptance of the updated Policy.

14. Contact Information

Support & Data Requests: support@crazyverse.org
Legal Correspondence: hisham.alamoudi@gmail.com