Frequently Asked Questions
Everything you need to know about our hosting, support, and setup process.
Do you provide free trials or test servers? ⌄
We occasionally offer short test periods for serious projects. Contact us directly to discuss your needs.
How quickly can my server be ready? ⌄
Most servers are provisioned within 24 hours after payment, depending on the configuration.
Can you migrate my existing server? ⌄
Yes. We can transfer files, databases, and configurations to match your current setup.
Do I get full control of my files? ⌄
Yes. You’ll have FTP/SFTP and panel access for complete control.
What data centers do you use? ⌄
Our servers are hosted in Tier 3 data centers in Falkenstein, Germany, with low-latency global routing.
Do you support modded or custom game servers? ⌄
Yes. We support most modpacks and custom configurations for popular games.
How do renewals work? ⌄
All services renew automatically each month. You can cancel up to 15 days before the next billing cycle.
Do you offer refunds? ⌄
Refunds are handled on a case-by-case basis, usually for major technical issues that cannot be resolved.
What payment methods do you accept? ⌄
We currently accept PayPal and bank transfers.
Can I upgrade my plan later? ⌄
Upgrades are not available. You’ll need to cancel your current plan and subscribe to a new one.
How fast can I get support? ⌄
Discord messages are usually answered within minutes during business hours. Email responses may take up to 24–72 hours.
Is support available 24/7? ⌄
We provide extended-hour coverage with on-call monitoring for Enterprise Plus and Ultra plans.
Do you have live chat? ⌄
Not yet. Discord is currently our main live communication channel.
Can I request a meeting for large projects? ⌄
Yes. For partnerships or large-scale setups, we can schedule a direct call.